Customer Satisfaction is the most important thing to us at Hula Hoop Kids so we offer a 7 day Customer Satisfaction Guarantee. Please contact us within 7 days upon receiving your order and we will take the necessary steps to ensure customer satisfaction. Please note that all goods need to be returned in it's original condition and packaging with all swing tabs still attached.

AUSTRALIAN CUSTOMERS

Your order will be dispatched within 1-3 business days upon receipt of full payment. Please then allow 2-5 business days for your order to arrive. If your order has not arrived after day 5 then please contact us immediately via email so that we can work on rectifying the situation.

NEW ZEALAND CUSTOMERS

All goods are priced in (AUD) Australian Dollars.

All our goods are shipped to you via Australia Post's Airmail or Express Post International Service. Express Post International services all areas of New Zealand EXCEPT for the following locations: Campbell Island, Chatham Island, Kermadec Islands, Ross Dependency.

Your order will be dispatched within 1-3 business days upon receipt of full payment. Please then allow 3-10 business days for delivery. If your order does not arrive after 10 business days please contact us immediately via email so that we can work on rectifying the situation.

Please note that we cannot deliver to a PO Box address. We require a physical residential/business address for delivery. (Some exceptions may be made for customers in remote areas).

INTERNATIONAL SHIPPING

We are happy to ship international, please contact us via email so we can arrange shipping cost.